**Note the below policies apply to the AMS Industry Stewardship Plan that ceased operations September 30, 2021. Policies for customers of the AMS Producer Responsibility Organization can be requested here.

Adjustment Policy

The Adjustment Policy, referenced in Section 2.7.5 of the AMS Membership Agreement, governs the conditions under which stewards may request adjustments to their material reports and receive credits or pay debits for past errors.

In light of the pending wind up of the MHSW Program, in September 2020 the AMS Board approved updates to the Adjustment Policy. The changes address good standing, revised adjustment request deadlines and the manner by which fee reductions are addressed as part of an adjustment.

Key features of the adjustment policy are:

  1. Sets a two-year (eight quarter) time limit within which members may request an adjustment to a previously filed report from the associated report submission deadline however the two year time limit has been modified in light of the transition to a new producer responsibility regulatory framework on July 1, 2021 or such other date as may be directed. Please refer to the table below:

    Adjustment Submissions

    Report Submission Due Date On or before April 30, 2019 May 1, 2019 to April 30, 2020 May 1, 2020 to April 30, 2021 May 1, 2021 or later (if any)**
    Adjustment Submission Deadline Two years from report submission deadline or April 30, 2021* January 30, 2021 May 31, 2021 Within 30 days of the report submission deadline

    * Whichever date is earlier is the adjustment request deadline.
    ** Subject to receiving further guidance on pending HSP Regulation or in the event that the transition is delayed. Following the April 29, 2021, direction letter from the Ontario government, AMS will continue its current ISP until the HSP Regulation takes effect October 1, 2021. Reports for Q2 sales quantities must be submitted by July 31 and any adjustment requests for these reports must be submitted by August 30, 2021.
  2. Provides guidance on the types of adjustments that may be permitted;
  3. Provides guidance on the types of adjustments that are not permitted;
  4. A member must be in good standing with respect to their reporting and payment obligations prior to submitting an adjustment request;
  5. Enables a third party review of an adjustment; and
  6. Appendix A to the Policy sets out the steps on how to request an adjustment, including completing an Adjustment Request Form.

Dispute Resolution Policy

The Dispute Resolution referenced in Section 8.2 of the AMS Membership Agreement, provides a mechanism by which stewards and service providers can ensure that their disputes are resolved efficiently and fairly. It sets out an escalation process that begins with notification in writing.